melbat's commitment to responsible gaming
melbat believes enjoyable gaming is only possible when it is safe and within limits. Our responsible gaming features are here to help you stay healthy and happy.
What is responsible gaming?
Online gaming is a form of entertainment. But it stays enjoyable only when you play in a planned, limited, and mindful way.
Entertainment vs. addiction
Gaming should be a small source of enjoyment in life — not a reliable source of income. When gaming causes stress, financial harm, or family problems, it is no longer just entertainment. melbat wants you to always approach the game with the right mindset and stay happy.
The right mindset
Responsible gaming means: you play within a set budget purely for enjoyment, with no guarantee of winning. Consciously staying away from the trap of placing bigger bets to chase losses is the first step toward responsibility. melbat helps you build that awareness.
Our protection features
We provide a range of effective tools to ensure responsible gaming at melbat.
Set deposit limits
You can set your own daily, weekly, or monthly deposit limits. Once the limit is reached, no further deposits will be accepted into the account, helping you stay within your budget.
Time-Out
If you feel you need a short break, you can take a temporary break from 24 hours up to 30 days. During the break, logging in will not be possible, but you can return afterward if you choose.
Self-Exclusion
Self-exclusion is available for a longer-term break. If you choose this option, your account will be permanently deactivated for the set period. Contact us via live chat for assistance.
Review gaming history
You can view your deposit, withdrawal, and betting history at any time. Analyze your own gaming patterns and apply restraint when needed.
Account security
A strong password and SSL encryption keep your account secure. Do not share your login details with anyone to ensure no one else can access your account.
24/7 Support in Bengali
If you have any concerns about gaming, our support team is always ready. Share any issue via live chat in Bengali — we will help.
For ages 21 and above only
All gaming and betting services at melbat are for people aged 21 and above only. We ensure that minors cannot participate on this platform. Age is verified during registration, and additional verification is in place for any suspicious cases.
Guide to using protection tools
By following the steps below, you can easily take control of your gaming experience.
Set a deposit limit
Go to account settings and set the maximum daily or weekly deposit limit. Lowering the limit takes effect immediately.
Enable a loss limit
Set a limit on how much you can lose within a given period. Once the limit is reached, the system will automatically stop you.
Enable time alerts
After you have spent a set amount of time in the game, the system will send you a notification. This helps you stay aware of how much time you are spending.
Contact support
If you feel gaming is getting out of control, talk to us via live chat or email. We are here for you.
Assess yourself
If more than one of the following applies to you, consider seeking help.
Remember: If any of the above applies to you, do not wait — contact our 24/7 live chat support or email us at [email protected]. Acknowledging a problem takes courage.
Tips for healthy gaming
Follow these simple rules to play responsibly.
Financial discipline
- Set a clear limit on how much you can afford to lose each day or each week.
- Never use money set aside for rent, food, or your children's education for gaming.
- Avoid gaming with a credit card or borrowed money.
- Keep the deposit limit feature turned on at all times.
Time management
- Decide in advance how long you will play each day and stick to that limit.
- Make time for family, friends, and hobbies alongside gaming.
- Avoid playing late at night — it reduces your ability to make good decisions.
- Take regular breaks and focus on other activities outside the game.
Mental wellbeing
- Avoid gaming when you are feeling down, angry, or under stress.
- Do not place bets when you are under the influence of alcohol or anything else.
- Never think of gaming as a source of income.
- If gaming becomes a source of stress rather than enjoyment, stop.
Family and loved ones
- Be honest with family members about your gaming habits.
- Keep your device out of reach of children.
- If your family expresses concern, listen to them carefully.
- Help your loved ones activate self-exclusion at any time.
Need help? We are here for you.
You are not alone. If you feel gaming is becoming a problem, talk to us.
Open the live chat from any page on the site and speak directly with our team.
[email protected] — we will respond as quickly as possible.
Everything you share about your situation will remain completely confidential.
Frequently Asked Questions
Frequently asked questions about responsible gaming.
Play responsibly, enjoy the fun
Remember, gaming is entertainment. Play within your limits and use the features melbat has to offer.