melbat's Privacy Policy

1 Introduction and Scope

melbat provides a safe and reliable platform for online gaming users in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how melbat collects, stores, processes and protects your personal information.

This policy applies to the website https://melbat.cam and all related services. When you register, log in, or use any service on our platform, you come under this policy.

We may update this privacy policy from time to time. If changes are made, we will notify you through an appropriate channel. You are advised to visit this page regularly and read the latest version.

2 Information We Collect

melbat collects two types of information: (a) information you provide directly, and (b) information collected automatically while you use the platform.

2.1 Information You Provide Directly

During registration and account management we collect the following information:

• Full name and date of birth
• Email address
• Bangladeshi mobile phone number
• Preferred payment method details (bKash, Nagad, Rocket or bank account details)
• Documents required for identity verification (national ID card or passport details)
• Address details

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Duration of access and use of the platform
• Cookie and session data
• Gameplay history and transaction information

3 Purpose of Data Collection

melbat uses your personal information only for the following legitimate purposes:

3.1 Account Management and Identity Verification

We use your information to create, maintain and secure your account. Age verification is essential for us — we only provide services to individuals aged 21 or older. The identity verification process is necessary for your security and the protection of our platform.

3.2 Financial Transaction Processing

We process your payment-related information to complete deposits and withdrawals. Information required for any transaction via bKash, Nagad, Rocket or bank transfer is handled securely.

3.3 Customer Support

We use your contact information to stay in touch with you and to provide assistance through our 24/7 live chat support.

3.4 Security and Fraud Prevention

We use technical information to ensure platform security, detect unauthorized transactions and prevent fraudulent activity.

3.5 Meeting Legal and Regulatory Obligations

We may use your information to comply with applicable laws, regulations and directions from regulatory authorities.

4 Data Storage and Protection

melbat follows industry-standard security measures to keep your personal information secure.

4.1 Encryption Technology

All your personal information and financial transactions are protected by SSL (Secure Socket Layer) encryption. Information remains encrypted both during data transmission and during storage.

4.2 Retention Period

We retain your information only for as long as necessary to meet legal obligations, resolve disputes and provide services. Even after your account is closed, certain information may be retained for a defined period as required by law.

4.3 Technical Security Measures

Our servers and infrastructure are continuously monitored. We conduct regular security audits and take necessary steps to protect our systems from the latest security threats.

5 Sharing Information with Third Parties

melbat does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification and technical support. These partners access your information only for the purpose of performing specific functions and operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to provide necessary information in response to court orders, legal processes or lawful requests from government authorities. In such cases we will attempt to notify you within the limits permitted by law.

5.3 Business Restructuring

In the event of a company merger, acquisition or asset transfer, user information may be transferred. You will be notified in advance in such cases.

6 Cookie Policy

melbat uses cookies and similar tracking technologies that store small data files in your browser. These cookies help our platform operate correctly, improve the user experience and maintain security.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain your login session, ensure security and remember your preferences. Disabling these cookies may cause the platform to not work correctly.

6.2 Analytics Cookies

These cookies help us understand how users use our platform so that we can improve the quality of service. These cookies collect data anonymously.

6.3 Cookie Controls

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of melbat to not work correctly.

7 Your Rights

As a melbat user, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your personal information be deleted, however some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you can request that the processing of your information be limited.
• Right to Object: You have the right to object to certain types of processing of your information.
• Right to Data Portability: You have the right to receive your information in a structured and machine-readable format.

If you wish to exercise these rights, please contact our support team.

8 Protection of Minors

melbat strictly provides services to individuals aged 21 or older. We do not intentionally collect any information from minors. Age verification measures are in place during the registration process and if we believe any user is a minor, the relevant account will be closed immediately and all collected information will be deleted.

9 International Data Transfers

Our servers and data processing systems may be located in various countries. Wherever your information is transferred, we ensure that the standard of protection described in this policy is maintained and that applicable legal requirements are followed.

10 Security Breach Notification

If, despite our security measures, a data security breach occurs that may affect your rights or interests, we will notify you and the applicable regulatory authorities within the legally required timeframe. The notification will include details of the nature of the breach, the potential impact and the steps we have taken.

11 Changes to the Policy

melbat may update this privacy policy periodically. For significant changes we will notify you by email or through a notice on our platform. Continuing to use the platform after changes means you agree to the updated policy.

The date on which the new policy takes effect will be displayed at the top of this page. We advise you to visit this page regularly.

12 Contact

If you have any questions or concerns about this privacy policy or wish to make any request regarding your information, please contact us:

Our privacy team will review your request as quickly as possible and provide you with the correct response.