melbat Terms and Conditions — Applicable to All Users

These terms and conditions ("Terms") apply to the use of the melbat platform and its related services. When you register on melbat or use the services, you are considered to have agreed to comply with these Terms. Please read the entire document carefully.

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melbat is an online gaming platform that provides various casino games, sports betting and other entertainment services for users in Bangladesh. All services provided through the platform are governed by these Terms.

melbat reserves the right to change, amend or update these Terms at any time. Updated Terms will take effect as soon as they are published on the website. Users are encouraged to check this page regularly.

• Failure to comply with these Terms may result in account suspension or termination.
• If any part of the Terms is unclear, please contact the support team.
• Additional specific rules may apply to different sections of the platform.

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To open an account and use the services on melbat, you must be 21 (twenty-one) years of age or older. Use of the platform by minors is strictly prohibited.

melbat has the right to verify the information provided at registration. Providing false information about age will result in immediate account closure and any deposited funds may be forfeited.

• The user must be eligible to use the platform under the laws of Bangladesh.
• Multiple accounts from the same household or household IP address are not permitted.
• If a person is registered as a professional player, participation in certain competitions may be restricted.

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When registering on melbat, users must provide accurate, complete and up-to-date information. Providing false or misleading information is a direct violation of these Terms and may result in account termination.

3.1 Account Security

• Keep your password and login details completely confidential.
• If you notice any suspicious activity on your account, notify melbat support immediately.
• Sharing your account with third parties is strictly prohibited.
• It is recommended to use two-factor authentication to protect your account.

3.2 Single Account

Each user may operate only one melbat account. If the same person creates multiple accounts, all accounts will be terminated and any bonuses or winnings will be forfeited.

3.3 Identity Verification (KYC)

melbat reserves the right to verify a user's identity at any time. Before a withdrawal or upon exceeding certain limits, you may be asked to submit identity documents (national ID, passport or driving licence) and proof of address.

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Financial transactions on melbat are conducted through fully secure and encrypted channels. All transactions are completed in Taka (BDT).

4.1 Deposit Rules

• Minimum deposit amount: ৳300 (for all payment methods).
• Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
• Deposited funds are generally credited to the account instantly or within a few minutes.
• Deposits using third-party accounts or cards are prohibited.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawal requests will only be processed to verified and matched payment methods.
• Withdrawals may be held if bonus wagering requirements have not been met.
• melbat may put a withdrawal on hold until any additional verification is completed if needed.

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melbat offers various types of bonuses and promotional offers. Each offer has its own terms and conditions which must be read before use.

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 gives a ৳1,000 bonus and the total balance will be ৳2,000. To withdraw this bonus, you must wager the total bonus amount 25 times (25x wagering requirement).

5.2 General Bonus Terms and Conditions

• Each bonus has a set validity period; unused bonuses will be cancelled once they expire.
• Bonus funds cannot be withdrawn directly — the specified wagering requirement must be met first.
• If a withdrawal is requested without meeting a bonus's conditions, the bonus will be cancelled.
• melbat reserves the right to modify or cancel any promotional offer at its discretion.
• Misusing the bonus system through multiple accounts will result in strict action.

5.3 VIP Program

melbat's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Tiers are advanced based on regular gaming activity. Weekly cashback is available at each tier: up to 0.4% at Bronze, up to 0.8% at Silver, up to 1.1% at Gold and up to 1.5% at Platinum.

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All games on the melbat platform are conducted in a fair and transparent manner. Random Number Generator (RNG) technology is used to determine the outcome of every game.

6.1 Technical Errors

melbat reserves the right to void incorrect results or payouts caused by a technical error or system failure. In such situations, the wagered amount will be refunded to affected users.

6.2 Disconnection

If the internet connection is lost during a game, any active bets will be settled according to melbat's server records. melbat is not responsible for issues with the user's device.

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The following activities are strictly prohibited on the melbat platform. Violating these rules will result in immediate account termination and legal action may be taken if necessary.

• Fraud, deception or any form of dishonest activity.
• Creating multiple accounts to exploit the bonus system.
• Account hacking, phishing or any other cybercriminal activity.
• Automated gaming using software or bots.
• Using the platform for money laundering or illegal financial transactions.
• Harassment, intimidation or abusive behaviour toward other users.
• Using or reproducing melbat's intellectual property without permission.
• Attempting to breach the platform's security systems.

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8.1 At the User's Request

Any user may request closure of their melbat account at any time. Contact the support team via live chat or email. Withdraw any available balance before closing the account. Recovering funds after an account is closed may be complicated.

8.2 At melbat's Initiative

In the event of a violation of these Terms, suspected fraud or failure in the verification process, melbat reserves the right to suspend or permanently close any account during investigation. In such situations, bonus funds may be forfeited.

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The melbat platform is provided on an "as is" basis. melbat is not liable in the following situations:

• Gaming disruptions caused by the user's internet connection or device issues.
• Errors by third-party service providers (payment gateways, game providers).
• Losses resulting from the user's account credentials being compromised.
• Unforeseen technical failures, cyberattacks or natural disasters.
• Services being suspended or discontinued due to regulatory changes.

In any case, melbat's maximum liability will be limited to the amount of the user's most recent deposit.

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melbat places the highest importance on protecting users' personal information. All data is kept secure using SSL encryption and modern security technology.

• Personal information is used solely for the purpose of providing services and verifying identity.
• Personal information is not sold to third parties.
• Information may be provided to relevant authorities in cases of legal obligation.

For more details, please visit our Privacy Policy page.

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melbat reserves the right to change these terms and conditions at any time without prior notice. Amended Terms will take effect as soon as they are published on the website.

Continuing to use the platform after any changes will be considered acceptance of the new Terms. It is recommended to check this page regularly. For significant changes, melbat may send a notification to the registered email address.

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For any questions, complaints or disputes relating to these Terms, please contact the melbat support team first. Our support team provides assistance in English 24 hours a day, 7 days a week.

• Live Chat: 24/7 instant support.
• Email: [email protected]

Disputes will first be handled through an internal resolution process. melbat's decision shall be considered final in all matters.